Connect the Wire Service agent
Install the small program that signs in to your wire service for you and brings new orders into Floral Intel automatically, so nobody re-types them.
Open the walkthrough →Help & support
We're here to help.
Email [email protected] and we'll usually reply the same business day. If you'd rather work through it yourself, the walkthroughs below cover the setup jobs that take more than a click.
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The product guide is a tour of every part of the platform — what each area does and why you'd use it. The walkthroughs below are the opposite: one job, start to finish.
Step-by-step walkthroughs
Frequently asked
Where do I manage team members?
In the workspace, click Team in the main nav to see everyone in your shop and invite new staff.
Why can't my driver see an order?
Drivers see only the orders where they are the driver or the designer. To give a driver an order, open the order and choose them as its Driver; putting them on a route does not do this on its own. To let a driver also see orders that have no driver yet, open Team, choose the person, tick "Can see unassigned orders" and press Save. A "Show unassigned" switch then appears in their Capture app. A driver never sees an order another driver is delivering, unless they designed it. Admins and Location admins see every order in Capture. If an order should be there and is not, check the date buttons at the top of the Capture app (it opens on Today); and a wire order appears only once it is accepted in your wire service.
How do I capture proof for an order?
Open the Proof tile on the workspace dashboard, then pick or scan the order to attach photos.
Can I change my workspace name or time zone?
Not yet. Contact support and we'll update it for you while the self-serve form is in the works.
How do I reset my password?
From the sign-in page, choose "Email me a sign-in link" and we'll send you a one-time link to get in.